PRIVACY POLICY

Last Updated: December 27, 2024

This Privacy Policy describes how thatswhatshethreads.shop ("the Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@thatswhatshethreads.shop.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information."

Device Information

Purpose of collection: to load the Site accurately and perform analytics on Site usage

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Personal Information collected: web browser version, IP address, time zone, cookie information, browsing behavior, search terms, and site interaction data

Order Information

Purpose of collection: to fulfill orders, process payments, arrange shipping, provide invoices, communicate with you, and screen for potential fraud

Source of collection: collected from you

Disclosure for business purposes: shared with our processors (Stripe for payments, Printful for fulfillment)

Personal Information collected: name, billing address, shipping address, payment information, and email address

Customer Support Information

Purpose of collection: to provide customer support

Source of collection: collected from you

Personal Information collected: name, email address, and any information you provide in your communication

Using Personal Information

We use your Personal Information to:

  • Process and fulfill your orders
  • Communicate about your orders and provide customer support
  • Send shipping and tracking information
  • Screen for potential fraud risks
  • Improve and optimize our Site
  • Comply with legal obligations

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services:

  • Stripe (payment processing)
  • Printful (order fulfillment and shipping)
  • Google Analytics (website analytics)
  • Email service providers

We may also share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use:

  • Functional cookies (for basic site functionality)
  • Performance cookies (for site optimization)
  • Analytics cookies (to understand user behavior)

Cookies improve your browsing experience by remembering your preferences and providing information about site usage. Cookie duration varies from session-based to up to two years from download.

You can control cookies through your browser settings. Blocking cookies may impact site functionality. Most browsers accept cookies automatically, but settings can be modified through your browser's "Tools" or "Preferences" menu.

Do Not Track

We do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser, as there is no consistent industry standard for responding to these signals.

Minors

The Site is not intended for individuals under 13. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Your Rights

California Residents (CCPA)

You have the right to:

  • Access your Personal Information
  • Request data portability
  • Request correction or deletion of your data
  • Designate an authorized agent to make requests

Data Security

We implement reasonable security measures to protect your information, including:

  • Secure SSL encryption
  • Payment data protection through Stripe
  • Regular security assessments
  • Limited access to personal information
  • Secure data storage practices

However, no method of internet transmission is 100% secure.

Retention

We retain your Personal Information for as long as necessary to:

  • Complete your transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Support business operations

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Changes will be posted on this page with an updated revision date.

Complaints

If you have complaints about our privacy practices:

  • Contact us at info@thatswhatshethreads.shop
  • We will respond within 30 days
  • If unsatisfied with our response, you may contact your local data protection authority
Have Questions?
Whether you're curious about our products, need help with an order, or want to send us a love letter, we're here for you!