RETURN POLICY

Last updated: December 27, 2024

For general inquiries and questions about your order, please contact us at info@thatswhatshethreads.shop.

Return Policy Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, email us at info@thatswhatshethreads.shop. If your return is accepted, you'll receive a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Refund Information

Please note: we can only refund the price of the products purchased. Initial shipping costs are non-refundable.

Non-Eligible Returns

Returns and refunds will not be accepted for the following reasons:

• Incorrect address entered (please contact us immediately if you need to change an address before shipping)
• Forgotten promo codes
• Product is damaged or altered
• More than 30 days have passed since receiving the item
• Sale items or gift cards

Exchanges

If you received the wrong size, we're happy to help with an exchange. Email us at info@thatswhatshethreads.shop to start the exchange process. The product must be in its original packaging and new condition.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and make it right.

Refund Processing

After we receive and inspect your return, we'll notify you if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

We reserve the right to refuse a return or exchange if we deem it necessary. For any questions about returns, please contact us at info@thatswhatshethreads.shop.